Help & data requests

Offline Game Day

Start with the practice test on this same Home Screen app. While connected, download the screen and voice clips. Then test in airplane mode, close and reopen the app, and verify the recorded pitches remain. Practice games never upload into team history.

For a real game, finish setup in Game Management, select your starting pitcher and voice, then choose Download & open offline game. Wait for verification before disconnecting. Uploads require your original account, team, season and current permissions.

Recover a missing live game

Check this app’s local game data before resuming, recording new pitches, or clearing storage. If you scored from the iPhone Home Screen icon, open recovery from that same installed app. A Chrome or Safari tab can have separate storage.

This check only reads browser data and offers a private backup download. It does not load a game, overwrite a draft, or restore anything automatically.

Report a problem

Include your organization, team, season, the page involved, the approximate time and timezone, and what you expected. For sync issues include the Companion version and job ID if available. Crop screenshots to remove unrelated player or account information.

Request a data export

Specify whether you need your own account information or an authorized team/season export, and which records you need. Support will verify your identity and permissions, then confirm the available scope, format, and secure delivery method. Other customers' data and authentication secrets are never included.

This is a manual request—not an instant download or a full database backup. Browser-only drafts are not included.

Deactivate access

For one team, an authorized owner or admin can use Team Settings → Manage Access to deactivate a membership. The last active owner needs another owner in place first. This keeps baseball history and does not remove access to other teams.

To close your entire account or a customer workspace, contact support and specify the scope. Support must verify authority, ownership handoff, and effects on other members before proceeding. Request any export you need first.

Correct or delete information

Describe the player or account record and the team involved, without attaching unnecessary personal information. Parents and guardians may also request review. Deletion is separate from deactivation and is not automatic; support will review permissions, shared history, and any retention obligations with you.

Account access and recovery

If you can sign in with a DugoutPilot password, Team Settings → Account Security lets you change it and sign out other sessions. Use Forgot password from the sign-in page for a secure, single-use reset link that expires after 30 minutes. Support will not bypass identity checks or ask for your password.

Billing and cancellation

Owners with billing permission can open Team Settings → Manage Subscription to review invoices, update the payment method, or cancel renewal through Stripe. Paid access continues through the current billing period after cancellation.

Missing data or suspected exposure

Stop retrying imports or making destructive changes. Note the team, season, last time the records looked correct, and recent actions. Contact support with “Data incident” in the subject. Recovery depends on available records and backups; it is not guaranteed.

Chrome Companion help

Open Data Tools → Companion Setup to confirm the installed version and connection status. If it needs attention, update or reinstall using the installation method shown there, then reconnect the browser to the team.

Before starting a sync, keep Chrome open, sign into GameChanger, open the Companion from Chrome’s toolbar, and use Check for work. Never email a pairing token.