Help & data requests

Report a problem

Include your organization, team, season, the page involved, the approximate time and timezone, and what you expected. For sync issues include the Companion version and job ID if available. Crop screenshots to remove unrelated player or account information.

Request a data export

Specify whether you need your own account information or an authorized team/season export, and which records you need. Support will verify your identity and permissions, then confirm the available scope, format, and secure delivery method. Other customers' data and authentication secrets are never included.

This is a manual request—not an instant download or a full database backup. Browser-only drafts are not included.

Deactivate access

For one team, an authorized owner or admin can use Team Settings → Manage Access to deactivate a membership. The last active owner needs another owner in place first. This keeps baseball history and does not remove access to other teams.

To close your entire account or a customer workspace, contact support and specify the scope. Support must verify authority, ownership handoff, and effects on other members before proceeding. Request any export you need first.

Correct or delete information

Describe the player or account record and the team involved, without attaching unnecessary personal information. Parents and guardians may also request review. Deletion is separate from deactivation and is not automatic; support will review permissions, shared history, and any retention obligations with you.

Account access and recovery

If you can sign in with a DugoutPilot password, Team Settings → Account Security lets you change it and sign out other sessions. Use Forgot password from the sign-in page for a secure, single-use reset link that expires after 30 minutes. Support will not bypass identity checks or ask for your password.

Billing and cancellation

Owners with billing permission can open Team Settings → Manage billing to review invoices, update the payment method, or cancel renewal through Stripe. Paid access continues through the current billing period after cancellation.

Missing data or suspected exposure

Stop retrying imports or making destructive changes. Note the team, season, last time the records looked correct, and recent actions. Contact support with “Data incident” in the subject. Recovery depends on available records and backups; it is not guaranteed.